Azvenus.com is a trust-worthy B2B platform,
we always believe credit and trust are the most
important 2 elements among all in business cooperation.

No matter it is buyer or seller, if you have good credit, you always
need to understand the position and situation of your business
partner, and you always need to trust your business partner
when they face difficulties or upset situation, and both will
positively face problems and challenges, and give enough
apologies or feel grateful.

Successful business is always based on long term
mutual trust and credit relationship, any harsh
attitude or misunderstanding will be harmful to the
long term growth of business partners. Buyers and
sellers, good business is based on good credit and
trust, please always remember this.

But in some cases, there are always wrong things happening between buyers and sellers, one party or both parties, may be in a wrong position and not worthy to be trusted, disputes will be put forward. To bridge the gaps between buyers and sellers, by a neutral position we would like to offer a solution between buyer and seller, we will go to investigate fully the reasons of disputes, and try to understand the position of both parties, and finally make a conclusion that both parties will accept, or take actions to protect the party who is right.

When you write to us by email on disputes, please do the following things: Specify the email subjects of disputes;
State clearly the reasons and history of the disputes;
State the appeal of both parties;
Offer as much evidences as possible such as photos, documents, emails, talks, etc. This will help us understand the situation and position of both parties. We will try our best to protect the party who is right, but we can not promise we will finally solve the problem perfectly, it may be a complicated case under which we may appeal to law. We are always in a good will to promote the continuous cooperation between parties, and protect the party who is clearly right in the dispute.

Dispute is NOT the goal, long term business cooperation is!
Credit and trust, is the base for friendship, also the norm of successful business!
Hand in hand, walk ahead, your times is my times!